Appointments
How to make an appointment
Please call our main switchboard number on 0203 317 2000 to book an appointment. Urgent cases are seen on the day. You also have the option to book in advance if this is more convenient for you. We offer early morning surgeries Wednesdays and Thursdays for working patients that start at 7.30am, please ask for this appointment when booking.
Nurse Practioners based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and all of them are qualified to prescribe from a range of medicines. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section.
Why might it be difficult to get an appointment
The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 175 patients did not attend for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you may be asked to ring the practice at the agreed time.
Role of Reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Appointment Cancel
Please ring our usual number 0203 317 2000 to cancel an appointment
Texting your appointment reminders.
The practice has a system for texting you prior to your appointment to warn you that the next day you have an appointment. This does not give the specific appointment time, but is a useful reminder for you to attend. It also provides a facility for cancelling an appointment.