Information about the appointment system

We have developed an appointment system to make it easier for patients to see the same doctor each time by creating a system with 3 practice teams.

Which team am I in?

There are 3 teams — the Blue Team, Green Team, and Red Team.

You will have already been allocated a “Usual Doctor” who is the named doctor in the practice who looks after you.  Which team you are in depends on who your usual doctor is.

Teams

BLUE TEAM

Dr Hannah Carter

Dr Jane Sackville-West

Dr Lyann Gross

Dr Elvire Kasse

Dr Stephen Yaxley

Dr Lena Chen

GREEN TEAM

Dr Hannah Davies

Dr Jessica Baron

Dr Natasha Smeaton

Dr Richard Garlick

Dr Sarah Worboys

Dr Katie Baker

Dr Roohi Aslam


RED TEAM

Dr Louise Callis - On Maternity leave.

Dr Hannah Smithers

Dr Jonathan Levy

Dr John Barber

Dr Philip Posner

Dr Catriona Hall

Dr Rajni Shah

Dr Sally Higginbottom

Dr Laura Said

Dr Penelope Chatzimichalaki

Dr Muhammed Abdur–Rahman

Dr Shailee Sheth

What will happen when I phone for an appointment?

If you are phoning for a routine appointment, you will be offered an appointment with your usual doctor or, if this is not possible or convenient, with another doctor in their team. We aim to be able to offer appointments up to 4 weeks in advance.

If you are phoning for an “urgent” appointment—the receptionist will ask you for some further information and may be able to offer you an appointment within a week.

If you do not feel that this is appropriate for your current condition, the receptionist will take some more details regarding your complaint.

PLEASE NOTE THAT THIS INFORMATION IS TREATED AS CONFIDENTIAL AND IS PURELY TO ENABLE THE RECEPTION AND CLINICAL TEAMS TO PRIORITISE YOUR CALL APPROPRIATELY.

What will happen next?

If the receptionist is unable to give you an appointment or you feel you need to be seen urgently, they will ask for your contact number and this information will be passed to the Duty Doctor for the day.

You will be advised that the doctor will phone you back between 8.30 am and 1pm or 1pm and 6.30pm depending on the time of day that you phone and how busy it is.

We ask that you try to be available during these times.

Once you have been assessed by the doctor they will decide on the most appropriate way of managing your condition. This may result in you being given an appointment, so we ask that you stay at your home address until you have been phoned back, or that you are able to come into the surgery on the same day.

What if I can’t come into the surgery at the time allocated or wait for a phone call?

Please ask the receptionist who will be able to give you details of other places locally where you can access health care.

We also operate a Minor Ailment Scheme together with our local pharmacists for the treatment of minor ailments such as coughs, colds, mild ear infections and bladder infections—please ask the receptionist for further details.